All aspects of the experience
We address all aspects of the consumer experience from physical to online space, from buildings to behaviours, from products to promotional activities. For example, we can work with you to:
- rejuvenate the experience of your retail, hotel, restaurant, workspace and other physical environments to ensure they are meeting the needs of today's stakeholders
- develop the behaviours of your key contact people, supporting this with suitable developments in your culture, systems, structures and style of management.
- develop compelling product / service / brand experiences
- provide strategic and creative direction, e.g., coordinating the design of behaviours, communications, graphics, architecture, interiors, products, touch, taste, smell and feel, etc, through the progression of the consumer journey
- seamlessly integrate your online and physical experience
- use social media to get feedback regarding consumer delights and frustrations